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Features of the Pega Cosmos design system

  • Módulo

    Features of the Pega Cosmos design system

    5 Temas

    1 h 15 minutos

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Field values

Full Case Views

Integrating external data

  • Módulo

    Integrating external data

    2 Temas

    20 minutos

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

Pega case management for designers

  • Módulo

    Pega case management for designers

    10 Temas

    1 h 50 minutos

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega GenAI

  • Módulo

    Pega GenAI

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Pega GenAI in 1:1 Pega Operations Manager

  • Módulo

    Pega GenAI in 1:1 Pega Operations Manager

    2 Temas

    20 minutos

    Pega Customer Decision Hub '23 Visible to: All users
  • In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...

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