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Next best action and customer interactions
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Módulo
Next best action and customer interactions
2 Temas
20Â minutos
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega case management for designers
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Módulo
Pega case management for designers
10 Temas
1 h 50Â minutos
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Customer Decision Hub for Collections
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Módulo
Pega Customer Decision Hub for Collections
6 Temas
45Â minutos
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hubâ„¢ to improve the success rate on collections cases. Learn how...
Pega Express CDH Delivery
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Módulo
Pega Express CDH Delivery
1 Tema
20Â minutos
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express testing and validation
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Módulo
Pega Express testing and validation
6 Temas
1 h 15Â minutos
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The goal of the Pega Expressâ„¢ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platformâ„¢ provid...
Pega Low-Code App Factory introduction
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Módulo
Pega Low-Code App Factory introduction
2 Temas
22Â minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Process AI overview
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Módulo
Pega Process AI overview
2 Temas
20Â minutos
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AIâ„¢ context. Prediction Studio is...
Perpetual KYC with event-driven architecture
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Módulo
Perpetual KYC with event-driven architecture
3 Temas
35Â minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Predicting case completion
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Módulo
Predicting case completion
1 Tema
15Â minutos
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Pega Process AIâ„¢ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
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Módulo
Predicting fraud
1 Tema
15Â minutos
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...