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Pega Robotic Automation

Pega Robotic Process Automation

  • Módulo

    Pega Robotic Process Automation

    8 Temas

    1 h 5 minutos

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Permitting access to Pega Robot Manager

  • Módulo

    Permitting access to Pega Robot Manager

    7 Temas

    45 minutos

    Visible to: All users
  • Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...

Predicting case completion

  • Módulo

    Predicting case completion

    1 Tema

    15 minutos

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Módulo

    Predicting missing the Service-Level Agreement

    1 Tema

    10 minutos

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

The Prepare phase and project kickoff

  • Módulo

    The Prepare phase and project kickoff

    7 Temas

    1 h 15 minutos

    Visible to: All users
  • The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Prioritizing robots for work adjustments

  • Módulo

    Prioritizing robots for work adjustments

    14 Temas

    1 h 35 minutos

    Pega Robot Manager 8.5.1 Visible to: All users
  • When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...

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