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Reporting in Pega Robot Manager

  • Módulo

    Reporting in Pega Robot Manager

    6 Temas

    1 h 20 minutos

    Pega Robot Manager 8.5.1 Visible to: All users
  • The reporting feature in Pega Robot Manager™ extends the reporting capabilities found in Pega Platform™. You can create, edit, and view reports from...

Robot Inspector and Debugging in Pega Robot Studio

  • Módulo

    Robot Inspector and Debugging in Pega Robot Studio

    7 Temas

    45 minutos

    Robotic Process Automation Visible to: All users
  • Robot Inspector provides the developer with more flexibility to test specific procedure automations and other project items and components within a...

Robotic automation and Pega integration

  • Módulo

    Robotic automation and Pega integration

    5 Temas

    30 minutos

    Pega Robotic Automation 22.1 Visible to: All users
  • While Pega platform provides an array of connectivity options with various applications at an enterprise, there are times where Pega does not or...

Robotic package deployment

  • Módulo

    Robotic package deployment

    3 Temas

    20 minutos

    Pega Robotic Automation 22.1 Visible to: All users
  • Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...

Script adherence

  • Módulo

    Script adherence

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Sharing of work between users in Robot Manager

  • Módulo

    Sharing of work between users in Robot Manager

    5 Temas

    30 minutos

    Pega Robot Manager 8.8 Visible to: All users
  • Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...

Solutions and projects

Suggested cases

  • Módulo

    Suggested cases

    3 Temas

    25 minutos

    Visible to: All users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • Módulo

    Suggested knowledge articles

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

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