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Full Case Views
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Módulo
Full Case Views
1 Tema
25 minutos
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Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Fundamental concepts of Constellation
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Módulo
Fundamental concepts of Constellation
3 Temas
40 minutos
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.
Getting started with Digital Messaging
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Módulo
Getting started with Digital Messaging
2 Temas
15 minutos
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Skipping a Process or a Stage
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Módulo
Skipping a Process or a Stage
1 Tema
10 minutos
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Measuring system performance
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Módulo
Measuring system performance
5 Temas
1 h 25 minutos
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Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Modeling data in Constellation applications
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Módulo
Modeling data in Constellation applications
4 Temas
55 minutos
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Monitoring your contact center with Insights
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Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Nurturing leads and opportunities
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Módulo
Nurturing leads and opportunities
5 Temas
30 minutos
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Pega Constellation design system
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Módulo
Pega Constellation design system
2 Temas
30 minutos
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega Customer Service performance considerations
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Módulo
Pega Customer Service performance considerations
3 Temas
30 minutos
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...