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Fundamental concepts of Constellation

  • Módulo

    Fundamental concepts of Constellation

    3 Temas

    40 minutos

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

Getting started with Digital Messaging

  • Módulo

    Getting started with Digital Messaging

    2 Temas

    15 minutos

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Skipping a Process or a Stage

Measuring system performance

Modeling data in Constellation applications

  • Módulo

    Modeling data in Constellation applications

    4 Temas

    55 minutos

    Pega Platform '23 Visible to: All users
  • Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Nurturing leads and opportunities

Pega Constellation design system

Pega Customer Service performance considerations

  • Módulo

    Pega Customer Service performance considerations

    3 Temas

    30 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

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