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Refactoring an existing service request type with a parallel flow
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Reto
Refactoring an existing service request type with a parallel flow
4 Tareas
15 minutos
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Reusing the standard queue processor
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Reto
Reusing the standard queue processor
5 Tareas
1 h
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When the city manager updates the delivery status of a truck, the associated delivery request Processes should also move forward in the flow.
When...
Routing truck vendor and invoice cases to city manger
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Reto
Routing truck vendor and invoice cases to city manger
2 Tareas
45 minutos
Pega Platform '23 -
After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...
Simulating a weather service response
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Reto
Simulating a weather service response
6 Tareas
1 h
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Front Stage needs to know if the probability of rain equals or exceeds 40 percent during an event. At present, the weather forecast queries a data...
Simulating the truck rating response
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Reto
Simulating the truck rating response
5 Tareas
30 minutos
Pega Platform '23 -
When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...
Suggesting a service case using Customer Decision Hub
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Reto
Suggesting a service case using Customer Decision Hub
2 Tareas
15 minutos
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You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Suggesting offers with Customer Decision Hub
Using a database index for report performance
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Reto
Using a database index for report performance
3 Tareas
1 h 30 minutos
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MDC wants to investigate the impact of expanding its revenue reporting capability to include filtering on cities that start with a certain string...