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Pega Customer Service Case Management Edition
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Misión
Pega Customer Service Case Management Edition
2 Módulos
3 Retos
1 h 30Â minutos
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Serviceâ„¢ Case Management Edition allows you to utilize the Pega Platformâ„¢ case management capabilities in...
Pega Digital Messaging
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Misión
Pega Digital Messaging
8 Módulos
7 Retos
5Â horas 40Â minutos
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Voice AI
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Misión
Pega Voice AI
7 Módulos
2Â horas 25Â minutos
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Business conditions
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Módulo
Business conditions
2 Temas
20Â minutos
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Digital messaging
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Módulo
Digital messaging
3 Temas
25Â minutos
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Form autofill
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Módulo
Form autofill
3 Temas
20Â minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
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Módulo
Pega Voice AI introduction
2 Temas
25Â minutos
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35Â minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Serviceâ„¢. They represent...
Script adherence
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Módulo
Script adherence
3 Temas
20Â minutos
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Service requests
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Módulo
Service requests
9 Temas
50Â minutos
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...