Search
CDH architecture and design
-
Módulo
CDH architecture and design
4 Temas
30 minutos
Pega Customer Decision Hub 8.5 -
In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...
Circumstancing Case processing
-
Módulo
Circumstancing Case processing
4 Temas
50 minutos
-
Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Citrix robotic project design
-
Módulo
Citrix robotic project design
1 Tema
25 minutos
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Claim navigation in Pega Smart Claims Engine
-
Módulo
Claim navigation in Pega Smart Claims Engine
5 Temas
1 h 20 minutos
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
-
Módulo
Coexistence for Constellation service requests
5 Temas
40 minutos
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
-
Módulo
Coexistence for Theme UI-Kit service requests
4 Temas
30 minutos
-
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Conduct usability testing
-
Módulo
Conduct usability testing
3 Temas
20 minutos
-
Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configuring a CTI Link
-
Módulo
Configuring a CTI Link
2 Temas
15 minutos
-
The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring an application overlay
-
Módulo
Configuring an application overlay
2 Temas
15 minutos
-
An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...
Configuring Pega Call
-
Módulo
Configuring Pega Call
5 Temas
50 minutos
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...