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Dev Studio overview

Measuring system performance

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

Pega Customer Service performance considerations

  • Módulo

    Pega Customer Service performance considerations

    3 Temas

    30 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega GenAI

  • Módulo

    Pega GenAI

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Pega GenAI in 1:1 Pega Operations Manager

  • Módulo

    Pega GenAI in 1:1 Pega Operations Manager

    2 Temas

    20 minutos

    Pega Customer Decision Hub '23 Visible to: All users
  • In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...

Pega GenAI in Pega Customer Decision Hub

  • Módulo

    Pega GenAI in Pega Customer Decision Hub

    3 Temas

    25 minutos

    Visible to: All users
  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Pega GenAI in Pega Customer Service

  • Módulo

    Pega GenAI in Pega Customer Service

    4 Temas

    25 minutos

    Visible to: All users
  • Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...

Pega GenAI in Pega Platform

  • Módulo

    Pega GenAI in Pega Platform

    4 Temas

    30 minutos

    Visible to: All users
  • Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...

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