You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...