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Pausing and resuming Case processing

Cases and Events

  • Módulo

    Cases and Events

    3 Temas

    20 minutos

    Pega Process Mining Visible to: All users
  • On the Cases and Events page, view key details such as the Case distribution over time. Analyze specific Cases at a detailed level in a table or...

CDH Microjourney Workshop

  • Módulo

    CDH Microjourney Workshop

    2 Temas

    20 minutos

    Visible to: All users
  • In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.

CDH Solution Alignment Workshop

  • Módulo

    CDH Solution Alignment Workshop

    1 Tema

    10 minutos

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.

Center-out architecture

  • Módulo

    Center-out architecture

    6 Temas

    40 minutos

    Pega Customer Service 8.8 Visible to: All users
  • The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...

Client due diligence

Collaboration with users

Collections operations life cycle

  • Módulo

    Collections operations life cycle

    6 Temas

    55 minutos

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the most important stages in the implementation of the collections application. Starting with defining the criteria for the collections...

Common Data Model overview

  • Módulo

    Common Data Model overview

    3 Temas

    25 minutos

    Pega Customer Service '24.1 Visible to: All users
  • The Common Data Model is a Pega-developed Data Model that supports the Pega Constellation versions of Pega Platform™ and Pega applications. The model...

Components

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