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Certification Exam

Certified Pega Decisioning Consultant

60 Questions

1 hr 30 mins

Passing Score: 70%

Beginner Customer Decision Hub Pega Customer Decision Hub Pega Customer Decision Hub 8.4 English

The Pega Certified Decisioning Consultant (PCDC) version 8.4 certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Decision Strategies, Next-Best-Action, and Predictive Analytics.

The PCDC version 8.4 exam includes multiple choice, scenario, and drag/drop questions. If multiple answers are required, the text states how many answers are needed.

Exam Code: PEGAPCDC84V1

Language: English

Retirement Date: January 31, 2021



Decisioning Consultant

Exam topics (% of exam)

Next-Best-Action Concepts (12%)
One-to-one customer engagement
Optimize the customer value in the contact center
Essentials of always-on outbound
Define the starting population
Actions and treatments (15%)
Define and manage customer actions
Present a single offer on the web
Define an action for outbound
Engagement policies (12%)
Define customer engagement policies
Create an engagement strategy
Contact policy and volume constraints (18%)
Avoid overexposure of actions
Avoid overexposure of actions on outbound
Limit action volume on outbound
Add more tracking time periods for contact policies
AI and Arbitration (10%)
Action arbitration
Action prioritization with AI
Prioritize actions with business levers
Channels (10%)
Real-time containers
Create a real-time container
Send offer emails
Share action details with third-party distributors
Decision strategies (23%)
Create and understand decision strategies
Create engagement strategies using customer credit score
Create eligibility rules using customer risk segments
Test strategies en masse with simulations

Before you begin…

The Certified Pega Decisioning Consultant exam is proctored by Pearson VUE.
Users must create a Pearson VUE account if you do not already have one and register for the exam through the Pearson VUE site.
There are two exam delivery options:

  • Take an exam at a test center, or
  • Take an exam via Online Proctored delivery
    (e.g., in a quiet, uninterrupted room in your home or office, proctored via webcam).

Create Pearson VUE Account Register for Exam

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