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Decisioning Consultant

4 Missions

20 hrs 40 mins

Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Next-Best-Action Designer, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Visual Business Director.

Beginner Pega Customer Decision Hub 8.4 Pega Marketing 8.4


Pega Customer Decision Hub Foundation

3 Modules

4 Challenges

2 hrs 35 mins

Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...


Cross-Sell on the Web

7 Modules

10 Challenges

6 hrs 25 mins

Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...


Cross-Sell on the Web Extended

1 Mission

6 Modules

8 Challenges

13 hrs 50 mins

The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...


Always-On Outbound Customer Engagement

7 Modules

7 Challenges

5 hrs 15 mins

Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

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