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Decisioning Consultant

2 Modules

1 Challenge

3 Missions

22 hrs 20 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.5 English

Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Next-Best-Action Designer, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Visual Business Director.

Access the offline mission content here.

  • Module

    One-to-one customer engagement

    3 Topics

    30 mins

  • Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...

  • Module

    Next-Best-Action in an omnichannel environment

    2 Topics

    25 mins

  • Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

    Learn how you can use...

  • Challenge

    Exploring cross-sell on the web

    2 Tasks

    20 mins

  • U+ Bank recently completed a project where customers who log in to their account page on the website see credit card offers.
    Upon login to the U+...

  • Mission

    Cross-Sell on the Web

    7 Modules

    11 Challenges

    6 hrs 45 mins

  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

  • Mission

    Cross-Sell on the Web Extended

    1 Mission

    7 Modules

    10 Challenges

    15 hrs

  • The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

  • Mission

    Always-On Outbound Customer Engagement

    7 Modules

    7 Challenges

    5 hrs 55 mins

  • Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

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