Skip to main content
close Search
Close search


Decisioning Consultant

2 Modules

1 Challenge

3 Missions

22 hrs 25 mins

Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Next-Best-Action Designer, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Visual Business Director.

Beginner Pega Customer Decision Hub 8.5
  • Module

    One-to-one customer engagement

    3 Topics

    30 mins

  • Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...

  • Module

    Next-Best-Action in an omnichannel environment

    2 Topics

    25 mins

  • Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

    Learn how you can use...

  • Challenge

    Exploring cross-sell on the web

    2 Tasks

    20 mins

  • U+ Bank recently completed a project where customers who log in to their account page on the website see credit card offers.
    Upon login to the U+...

  • Mission

    Cross-Sell on the Web

    7 Modules

    11 Challenges

    6 hrs 45 mins

  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

  • Mission

    Cross-Sell on the Web Extended

    1 Mission

    8 Modules

    10 Challenges

    15 hrs 45 mins

  • The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

  • Mission

    Always-On Outbound Customer Engagement

    7 Modules

    7 Challenges

    5 hrs 15 mins

  • Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice