22 hrs 20 mins
Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Next-Best-Action Designer, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Visual Business Director.
Access the offline mission content here.
One-to-one customer engagement
Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Next-Best-Action in an omnichannel environment
Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use...
Exploring cross-sell on the web
U+ Bank recently completed a project where customers who log in to their account page on the website see credit card offers.
Upon login to the U+...
Cross-Sell on the Web
6 hrs 45 mins
Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Always-On Outbound Customer Engagement
5 hrs 55 mins
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...