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Mission

Decisioning Consultant

4 Missions

2 Modules

2 Challenges

1 day 4 hrs 15 mins

Visible to: All users
Beginner Pega Customer Decision Hub 8.8 Decision Management Next Best Action Agent-assisted Channels Outbound Marketing Customer Journeys Business Simulations English

Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses Next-Best-Action Designer, predictive analytics, and adaptive analytics in 1:1 customer engagement across inbound and outbound channels to create, simulate, and analyze real-time, next-best-action decision strategies. Get hands-on experience improving the change management processes using Pega 1:1 Operations Manager.

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One-to-one customer engagement

  • Module

    One-to-one customer engagement

    3 Topics

    25 mins

  • Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...

Next best action in omnichannel environments

  • Module

    Next best action in omnichannel environments

    2 Topics

    25 mins

  • Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...

Exploring next-best-action in a contact center

  • Challenge

    Exploring next-best-action in a contact center

    3 Tasks

    25 mins

  • U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center where customers who call the contact center...

Exploring cross-sell on the web

  • Challenge

    Exploring cross-sell on the web

    3 Tasks

    20 mins

  • U+ Bank recently completed a project where customers who log in to their account page see credit card offers.
    After login to the U+ Bank website...

Cross-Sell on the Web

  • Mission

    Cross-Sell on the Web

    6 Modules

    8 Challenges

    6 hrs 15 mins

  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Cross-Sell on the Web Extended

  • Mission

    Cross-Sell on the Web Extended

    1 Mission

    7 Modules

    10 Challenges

    15 hrs 30 mins

  • The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Always-On Outbound Customer Engagement

  • Mission

    Always-On Outbound Customer Engagement

    7 Modules

    8 Challenges

    6 hrs 10 mins

  • Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    6 Modules

    4 Challenges

    4 hrs 20 mins

  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

mission badge: Decisioning Consultant

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