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Mission

Decisioning Consultant

5 Missions

1 day 6 hrs 55 mins

Visible to: All users
Beginner Pega Customer Decision Hub '23 Decision Management Next Best Action Agent-assisted Channels Outbound Marketing Customer Journeys Business Simulations English

Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses Next-Best-Action Designer, predictive analytics, and adaptive analytics in 1:1 customer engagement across inbound and outbound channels to create, simulate, and analyze real-time, next-best-action decision strategies. Get hands-on experience improving the change management processes using Pega 1:1 Operations Manager.

  • Explore the CDH role based learning paths here download pdf
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Pega Customer Decision Hub Foundation

  • Mission

    Pega Customer Decision Hub Foundation

    4 Modules

    4 Challenges

    3 hrs 20 mins

  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Cross-Sell on the Web

  • Mission

    Cross-Sell on the Web

    7 Modules

    8 Challenges

    6 hrs 5 mins

  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Cross-Sell on the Web Extended

  • Mission

    Cross-Sell on the Web Extended

    1 Mission

    6 Modules

    10 Challenges

    15 hrs 15 mins

  • The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Always-On Outbound Customer Engagement

  • Mission

    Always-On Outbound Customer Engagement

    7 Modules

    8 Challenges

    6 hrs 10 mins

  • Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    8 Modules

    5 Challenges

    5 hrs 30 mins

  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

mission badge: Decisioning Consultant

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