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Mission

Decisioning Consultant

2 Modules

1 Challenge

4 Missions

1 day 30 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.7 English

Gain a greater understanding of the key features, capabilities, and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Next-Best-Action Designer, Predictive Analytics, and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results to derive valuable intelligence that can help improve business decision-making.

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One-to-one customer engagement

  • Module

    One-to-one customer engagement

    3 Topics

    30 mins

  • Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...

Next-Best-Action in an omnichannel environment

  • Module

    Next-Best-Action in an omnichannel environment

    2 Topics

    25 mins

  • Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

    Learn how you can use...

Exploring cross-sell on the web

  • Challenge

    Exploring cross-sell on the web

    3 Tasks

    20 mins

  • U+ Bank recently completed a project where customers who log in to their account page see credit card offers.
    After login to the U+ Bank website...

Cross-Sell on the Web

  • Mission

    Cross-Sell on the Web

    7 Modules

    8 Challenges

    6 hrs 30 mins

  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Cross-Sell on the Web Extended

  • Mission

    Cross-Sell on the Web Extended

    1 Mission

    6 Modules

    8 Challenges

    13 hrs 20 mins

  • The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Always-On Outbound Customer Engagement

  • Mission

    Always-On Outbound Customer Engagement

    7 Modules

    7 Challenges

    5 hrs 55 mins

  • Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Modules

    3 Challenges

    3 hrs 50 mins

  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Decisioning Consultant

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