Mission
Decisioning Consultant
4 Missions
2 Modules
1 Challenge
1 day 50 mins
Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Next-Best-Action Designer, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results to derive valuable intelligence that can help improve business decision-making.
One-to-one customer engagement
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Module
One-to-one customer engagement
3 Topics
30 mins
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Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Next best action in omnichannel environments
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Module
Next best action in omnichannel environments
2 Topics
25 mins
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Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use...
Exploring cross-sell on the web
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Challenge
Exploring cross-sell on the web
2 Tasks
20 mins
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U+ Bank recently completed a project where customers who log in to their account page on the website see credit card offers.
Upon login to the U+ Bank...
Cross-Sell on the Web
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Mission
Cross-Sell on the Web
7 Modules
11 Challenges
6 hrs 45 mins
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Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
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Mission
Cross-Sell on the Web Extended
1 Mission
6 Modules
8 Challenges
14 hrs
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Always-On Outbound Customer Engagement
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Mission
Always-On Outbound Customer Engagement
7 Modules
7 Challenges
5 hrs 55 mins
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
1:1 Customer Engagement Optimization
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Mission
1:1 Customer Engagement Optimization
6 Modules
5 Challenges
3 hrs 30 mins
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Learn how to run simulations to help business users understand the impact of changes on the decision management framework. Simulations enable you to...
