Mission
Business Agility in 1:1 Customer Engagement
Archived
6 Modules
4 Défis
4 heures 20 mins
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Disponible dans la mission suivante :
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
Archived
2 Rubriques
15 mins
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Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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Module
Pega 1:1 Operations Manager overview
Archived
3 Rubriques
20 mins
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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Module
Launching a new offer on web
Archived
4 Rubriques
35 mins
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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Défi
Launching a new offer
7 Tâches
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates caused an economic...
Updating existing actions
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Module
Updating existing actions
Archived
1 Rubrique
10 mins
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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Défi
Updating existing actions
8 Tâches
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Implementing a business change using Revision Management
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Module
Implementing a business change using Revision Management
Archived
2 Rubriques
20 mins
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Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.
Change request types in the 1:1...
Adding a group-level engagement policy
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Défi
Adding a group-level engagement policy
12 Tâches
20 mins
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U+ Bank cross-sells on the web by presenting various credit card offers to their customers. The business intends to include an additional suitability...
Implementing a fast-release revision
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Module
Implementing a fast-release revision
Archived
1 Rubrique
10 mins
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Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.
Implementing a fast-release change request
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Défi
Implementing a fast-release change request
6 Tâches
20 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers.
The bank introduced a new offer that promises 0 percent APR and...