Module

Arbitrating between actions

2 Rubriques

25 mins

Visible to: All users

Débutant

Pega Customer Decision Hub '24.1

Anglais

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

Après avoir terminé ce module, vous pourrez :

Describe what action arbitration is and how it works

Explain how customer needs and business objectives are considered during arbitration

Prioritize actions based on AI & business levers

Appliquez ce que vous avez appris dans le Défi suivant :

Prioritizing actions with business levers v7

Disponible dans la mission suivante :

Cross-Sell on the Web v7

Rubriques

Action arbitration

10 mins

Prioritizing actions with business levers

5 mins

Quiz du module

10 mins

Get help

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Arbitrating between actions

Après avoir terminé ce module, vous pourrez :

Appliquez ce que vous avez appris dans le Défi suivant :

Disponible dans la mission suivante :

Rubriques

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