Authenticating customers using Digital Messaging

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates customers in pre-chat and mid-chat conversations. Also, learn how to configure authentication settings in App Studio to protect the customer's sensitive data and prevent unauthorized users.

Débutant

Constellation

Anglais

Après avoir terminé ce module, vous pourrez :

Define customer authentication

Explain the importance of customer authentication

Configure customer authentication settings in App Studio

Disponible dans la mission suivante :

Pega Digital Messaging v6

Rubriques

Customer authentication

5 mins

Configuring customer authentication

10 mins

Quiz du module

5 mins