Mission
Customer Service Developer
5 Missions
5 Modules
1 Défi
2 days 10 heures 10 mins
In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.
Customer Service Low-Code Developer
-
Mission
Customer Service Low-Code Developer
5 Missions
8 Modules
7 Défis
1 day 15 heures 32 mins
-
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Pega Call
-
Mission
Pega Call
6 Modules
2 heures 25 mins
-
Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Common Data Model
-
Mission
Pega Common Data Model
4 Modules
2 Défis
2 heures 28 mins
-
In this mission, you learn about the Pega Common Data Model, which provides the data and integration layer for Pega's Constellation applications. You...
Coexistence for Constellation service requests
-
Module
Coexistence for Constellation service requests
5 Rubriques
40 mins
-
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
-
Module
Coexistence for Theme UI-Kit service requests
4 Rubriques
30 mins
-
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Configuring coexistence of a Theme UI Kit service request
-
Défi
Configuring coexistence of a Theme UI Kit service request
7 Tâches
5 mins
-
A new regional branch of U+Bank uses a Constellation-based Pega Customer Service™ application. To streamline their operations, they want to quickly...
Pega Customer Service performance considerations
-
Module
Pega Customer Service performance considerations
3 Rubriques
30 mins
-
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Customer Service best practices
-
Module
Pega Customer Service best practices
2 Rubriques
1h
-
Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...
Customer Service for Constellation troubleshooting
-
Module
Customer Service for Constellation troubleshooting
5 Rubriques
1h 5 mins
-
This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Pega Digital Messaging
-
Mission
Pega Digital Messaging
11 Modules
6 Défis
6 heures 50 mins
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Voice AI
-
Mission
Pega Voice AI
8 Modules
3 heures 15 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
