Coexistence for Constellation service requests

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™ Constellation application in addition to your Pega Customer Service for UI-Kit application and seamlessly share workflows, data, and actions across them. Pega Web Embed technology makes the Constellation service requests available in the UI-Kit portals, allowing CSRs to process work for Pega Platform applications with different architectures using a single interface.

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Constellation

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the business scenario of processing Constellation service requests in the Theme UI-Kit Interaction Portal.

Configure the remote Constellation application and Return Product service request for coexistence.

Configure authentication of the Pega Web Embed channel.

Configure the local Theme UI-Kit application and Return Product service request for coexistence.

Perform the mapping of properties between the local and remote service requests.

Disponible dans la mission suivante :

Customer Service Developer v7

Rubriques

Processing Constellation service requests in Theme UI Kit Interaction Portal business scenario

5 mins

Setting up the remote Constellation application and service request

10 mins

Configuring authentication of the Pega Web Embed channel

5 mins

Setting up the local Theme UI-Kit application and service request

10 mins

Mapping service requests and properties between the remote and the local applications

5 mins

Quiz du module

5 mins