Call treatment settings

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call treatment defines how a call is answered and how the customer interaction is started.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Configure how incoming calls are handled

Configure how calls work within a customer interaction

Disponible dans la mission suivante :

Pega Call v7

Rubriques

Call and interaction handling

10 mins

Call behavior in the Pega desktop

5 mins

Quiz du module

5 mins