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Module

Case Management

Archived

11 Rubriques

1h 35 mins

 Visible to: All users
Débutant Pega Platform 8.5 Case Management Anglais
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Learn about Pega’s Case Management capability

Après avoir terminé ce module, vous pourrez :

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Send automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties

Disponible dans la mission suivante :

Introduction to Pega Platform v3

Rubriques

Pega Express delivery approach

5 mins

Case Life Cycle

10 mins

Case Life Cycle design

10 mins

Multi-step Forms

5 mins

Case Status

5 mins

Assignment instructions

5 mins

Service-Level Agreements

10 mins

Routing work

15 mins

Work approval

5 mins

Email correspondence

10 mins

Child cases

10 mins

Quiz du module

5 mins

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