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Case Management

11 Rubriques

1h 35 mins

Visible to all users
Débutant Pega Platform 8.5 Case Management Anglais
This content will be archived in 22 days.

Learn about Pega’s Case Management capability

Après avoir terminé ce module, vous pourrez :

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Send automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties

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