Configuring customer verification

The Customer verification feature provides a pool of security questions that a customer service agent can use to verify customer identity. In this module, you learn how to configure new security questions and determine when the questions are presented to the agent. A customer must meet a minimum verification score before the agent can continue with an interaction or service case.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Designate a customer property for verification

Configure properties for verification of a service case

Disponible dans la mission suivante :

Customer Service Low-Code Developer v2

Rubriques

Configuring customer verification for a service case

10 mins

Quiz du module

5 mins