Configuring Pega Call

The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service. This module describes the settings for each step and provides an example configuration. 

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop. The call treatment defines how a call is answered and how the customer interaction is started.

Avancé

Anglais

Après avoir terminé ce module, vous pourrez :

Configure Pega Call to use a Computer Telephony Integration (CTI)

Map CTI properties to Pega Call properties

Configure call behavior in the Pega desktop

Disponible dans la mission suivante :

Pega Call v1

Rubriques

Pega Call configuration wizard

15 mins

Viewing call data

10 mins

Call and interaction handling

10 mins

Call behavior in the Pega desktop

5 mins

Quiz du module

5 mins