Creating Customer Service data sources

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer service representatives to find service cases. Customer Service datasources allow you to group service cases in your application.

Avancé

Anglais

Après avoir terminé ce module, vous pourrez :

Define why you need a Customer Service datasource

Create a Customer Service datasource

Disponible dans la mission suivante :

Customer Service Developer v3

Rubriques

Data source configuration

5 mins

Quiz du module

5 mins