Monitoring your contact center with Insights

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

Débutant

Reporting

Anglais

Après avoir terminé ce module, vous pourrez :

Run reports to observe the data about cases you’ve completed

Describe when you would use a report or a dashboard widget

Create insights using the Explore Data feature of the Pega Cloud® Services

Disponible dans la mission suivante :

Customer Service Low-Code Developer v5

Rubriques

Pega Customer Service reports

5 mins

Exploring data with insights

5 mins

Quiz du module

5 mins