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Module

Next best action in omnichannel environments

2 Rubriques

25 mins

 Visible to: All users
Débutant Pega Customer Decision Hub 8.8 Anglais

Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real time.

Learn how you can use next best actions to ensure that CSRs take relevant actions at every step during a customer interaction. Learn how easy it is to configure the AI by using Next-Best-Action Designer to select the best offer for the right customer on a digital channel.

Après avoir terminé ce module, vous pourrez :

Explain the benefits of using next best actions in a contact center.
Explain how adaptive models can predict customer behavior.
Describe the use case for cross-sell on the web.
Explain the purpose of key configurations in Next-Best-Action Designer.

Appliquez ce que vous avez appris dans les Défis suivants :

Exploring next-best-action in a contact center v1 Exploring cross-sell on the web v5

Disponible dans les missions suivantes :

Decisioning Consultant v5 Pega Customer Decision Hub Foundation v6

Rubriques

Next-Best-Action in a contact center

10 mins

Next-Best-Action on digital

10 mins

Quiz du module

5 mins

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