Organizing and managing access to case attachments

Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment categories to differentiate different attachments added to a case. Attachment categories incorporate a security component so that developers can manage access to attachments at the category level.

Intermédiaire

Security

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the role of attachment categories

Explain how attachment categories can be used to manage access to case attachments

Create an attachment category

Configure access control for attachment categories

Restrict actions on an attachment field

Disponible dans la mission suivante :

Senior System Architect v2

Rubriques

Attachment categories

10 mins

Categorizing case attachments

5 mins

Restricting user actions for case attachments

5 mins

Securing an attachment field

5 mins

Quiz du module

5 mins