Pega case management for designers

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Débutant

Case Management

User Experience

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Describe automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

Translate your design ideas into a Pega Platform workflow

Disponible dans la mission suivante :

Pega Theme Cosmos Section-Based UI for Designers v3

Rubriques

Case management for UX/UI designers

3 mins

Pega Express basics for designers

5 mins

Case life cycle basics for designers

15 mins

Case status basics for designers

5 mins

Service-level agreement (SLA) basics for designers

10 mins

Basics of routing work for designers

15 mins

Basics of case approval for designers

10 mins

Email correspondence for designers

15 mins

Case hierarchy and structure considerations for designers

10 mins

Translating your design ideas to the Pega case

10 mins

Quiz du module

10 mins