Pega Customer Service overview

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Describe a typical customer service interaction

Conduct an interaction

Disponible dans la mission suivante :

Pega Customer Service Foundation v5

Rubriques

Customer service business scenario

10 mins

Conducting an interaction

5 mins

Quiz du module

5 mins