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Pega Customer Service overview

3 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service '23 English

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

After completing this module, you should be able to:

Describe a typical customer service interaction
Describe a typical self-service interaction
Conduct an interaction

Practice what you learned in the following Challenge:

Conducting an interaction

Available in the following mission:

Pega Customer Service Foundation

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