Skip to main content

Module

Pega Customer Service overview

3 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service '23 English

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

After completing this module, you should be able to:

Describe a typical customer service interaction
Describe a typical self-service interaction
Conduct an interaction

Practice what you learned in the following Challenge:

Conducting an interaction

Available in the following mission:

Pega Customer Service Foundation

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice