Suggested cases

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Débutant

Voice AI

Anglais

Après avoir terminé ce module, vous pourrez :

Describe how audio from a customer call generates case suggestions for the CSR.

Configure a new suggested case.

Describe best practices for using suggested cases.

Disponible dans la mission suivante :

Pega Voice AI v3

Rubriques

Suggested cases

5 mins

Adding a suggested case

5 mins

Best practices for using suggested cases

10 mins

Quiz du module

5 mins