Suggested knowledge

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the live customer conversation. A knowledge article answers customer and CSR questions about a case. 

Débutant

Voice AI

Anglais

Après avoir terminé ce module, vous pourrez :

Describe how audio from a customer call generates knowledge suggestions for the CSR.

Configure a new suggested knowledge article.

Describe best practices for using knowledge articles.

Disponible dans la mission suivante :

Pega Voice AI v4

Rubriques

Knowledge articles

5 mins

Adding a suggested knowledge article

5 mins

Best practices for using knowledge articles

5 mins

Quiz du module

5 mins