Suggesting tasks to agents

Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic suggestions using the Pega Customer Decision Hub.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Configure Intent when records

Configure a service case to use an Intent when record

Leverage Pega Customer Decision Hub to make suggestions

Disponible dans la mission suivante :

Customer Service Developer v3

Rubriques

Creating an Intent when record

5 mins

Service case suggestion with Customer Decision Hub

15 mins

Configuring service case suggestions from CDH

10 mins

Quiz du module

5 mins