Text analytics for email routing

Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to use machine learning to extract meaningful information from a large quantity of text messages. These insights help improve business performance and customer experience.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Explain text analytics

Name a few practical applications where text analytics can be used

Describe the role of artificial intelligence (AI) in text analytics

Explain how text models for text categorization are trained

Disponible dans la mission suivante :

Data Scientist v2

Rubriques

Text analytics

5 mins

Email routing

10 mins

Using rule-based topic detection to route emails

5 mins

Using model-based topic detection to route emails

5 mins

Routing emails based on sentiment

5 mins

Training a text categorization model

5 mins

Quiz du module

5 mins