Voice AI components

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

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Voice AI

Anglais

Après avoir terminé ce module, vous pourrez :

Describe the components of the Voice AI architecture

Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.

Describe the configuration required to implement Voice AI in Customer Service.

Disponible dans la mission suivante :

Pega Voice AI v6

Rubriques

Voice AI architecture

5 mins

Voice AI configuration

5 mins

Quiz du module

5 mins