Case creation from an email

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Map key information in email content to case properties.

Configure a Create Case routing rule.

Test inbound email to verify that case properties are populated from email content.

Disponible dans la mission suivante :

Pega Email Bot Foundation v6

Rubriques

Case creation introduction

5 mins

Creating a case from an email

5 mins

Quiz du module

5 mins