Mission
Pega Email Bot Foundation
7 Modules
3 heures
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this mission, you learn how to reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
Email automation
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Module
Email automation
6 Rubriques
35 mins
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Intelligent email routing
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Module
Intelligent email routing
2 Rubriques
15 mins
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Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Case creation from an email
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Module
Case creation from an email
2 Rubriques
15 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Analyzing email attachments
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Module
Analyzing email attachments
2 Rubriques
15 mins
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Training Pega Email Bot
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Module
Training Pega Email Bot
3 Rubriques
20 mins
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Pega Email Bot™ uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Agentic Email Bot
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Module
Agentic Email Bot
6 Rubriques
35 mins
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Prioritizing email work with Get Next Email
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Module
Prioritizing email work with Get Next Email
2 Rubriques
15 mins
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
