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Mission

Pega Email Bot Foundation

4 Modules

5 Challenges

4 hrs 25 mins

Visible to all users
Beginner Pega Platform 8.7 Email English

Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this mission, you learn how to configure a new email bot, train the natural language processing (NLP) model, and automate a service case when an email is received.  

Pega Email Bot configuration

  • Module

    Pega Email Bot configuration

    3 Topics

    45 mins

  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Creating an email account

  • Challenge

    Creating an email account

    1 Task

    10 mins

  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Topics

    25 mins

  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Creating a Pega Email Bot

  • Challenge

    Creating a Pega Email Bot

    2 Tasks

    15 mins

  • The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

Intelligent routing

  • Module

    Intelligent routing

    4 Topics

    1 hr

  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot to understand topics

  • Challenge

    Training the email bot to understand topics

    1 Task

    15 mins

  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Tasks

    10 mins

  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Email Manager portal

  • Module

    Email Manager portal

    5 Topics

    55 mins

  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    2 Tasks

    15 mins

  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Email Bot Foundation

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