Skip to main content
close Search
Close search

Mission

Pega Email Bot Foundation

4 Modules

2 Challenges

4 hrs 5 mins

Visible to all users
Beginner Platform English

Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this mission, you learn how to configure a new email bot, train the natural language processing (NLP) model, and automate a service case when an email is received.  

  • Module

    Pega Email Bot configuration

    3 Topics

    45 mins

  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

  • Module

    Email bot cases and responses

    2 Topics

    25 mins

  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

  • Module

    Intelligent routing

    4 Topics

    1 hr

  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

  • Challenge

    Creating a Pega Email Bot

    6 Tasks

    30 mins

  • The manager at U+ Bank is struggling to keep up with day-to-day email volume. This volume places an enormous strain on the bank's customer experiences...

  • Module

    Email Manager portal

    5 Topics

    55 mins

  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

  • Challenge

    Configuring the Email Manager portal

    2 Tasks

    15 mins

  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice