Mission
Pega Email Bot Foundation
Archived
4 Modules
2 Challenges
4 hrs 5 mins
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this mission, you learn how to configure a new email bot, train the natural language processing (NLP) model, and automate a service case when an email is received.
Pega Email Bot configuration
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Module
Pega Email Bot configuration
3 Topics
45 mins
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Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Intelligent routing
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Module
Intelligent routing
4 Topics
1 hr
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Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Creating a Pega Email Bot
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Challenge
Creating a Pega Email Bot
Archived
6 Tasks
30 mins
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The manager at U+ Bank is struggling to keep up with day-to-day email volume. This volume places an enormous strain on the bank's customer experiences...
Email Manager portal
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Module
Email Manager portal
Archived
5 Topics
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Configuring the Email Manager portal
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Challenge
Configuring the Email Manager portal
Archived
2 Tasks
15 mins
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
