Mission
Pega Email Bot Foundation
Archived
4 Modules
5 Challenges
4 hrs 25 mins
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this mission, you learn how to configure a new email bot, train the natural language processing (NLP) model, and automate a service case when an email is received.
Pega Email Bot configuration
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Module
Pega Email Bot configuration
3 Topics
45 mins
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Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Creating an email account
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Challenge
Creating an email account
Archived
1 Task
10 mins
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Creating a Pega Email Bot
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Challenge
Creating a Pega Email Bot
Archived
2 Tasks
15 mins
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Intelligent routing
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Module
Intelligent routing
4 Topics
1 hr
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Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot to understand topics
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Challenge
Training the email bot to understand topics
Archived
1 Task
15 mins
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Configuring intelligent routing
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Challenge
Configuring intelligent routing
Archived
2 Tasks
10 mins
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Email Manager portal
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Module
Email Manager portal
5 Topics
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Configuring the Email Manager portal
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Challenge
Configuring the Email Manager portal
Archived
2 Tasks
15 mins
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
