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Module

Email Manager portal

Archived

5 Topics

55 mins

 Visible to: All users
Beginner
Pega Platform 8.7
Pega Platform 8.6
Email
English
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage by a case worker. From the Email Manager portal, the case worker can create service cases, route and reply to an email.

After completing this module, you should be able to:

Add and configure the Email Manager portal
Set confidence thresholds for topics detection within the intelligent routing
Detect duplicate cases from the Email Manager portal
Configure additional languages for your email bot

Available in the following mission:

Pega Email Bot Foundation v4

Topics

Editing the confirmation response

10 mins

Setting the confidence threshold

5 mins

The Email Manager portal

15 mins

Setting access to the Email Manager portal

10 mins

Configuring multi-language support

10 mins

Module Quiz

5 mins

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