The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage by a case worker. From the Email Manager portal, the case worker can create service cases, route and reply to an email.
After completing this module, you should be able to:
Add and configure the Email Manager portal.
Set confidence thresholds for topics detection within the intelligent routing.
Detect duplicate cases from the Email Manager portal.
Configure additional languages for your email bot.
Available in the following mission:
Pega Email Bot Foundation