Next best action in omnichannel environments

Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real time.

Learn how you can use next best actions to ensure that CSRs take relevant actions at every step during a customer interaction. Learn how easy it is to configure the AI by using Next-Best-Action Designer to select the best offer for the right customer on a digital channel.

Débutant

Generative AI

Anglais

Après avoir terminé ce module, vous pourrez :

Explain the benefits of using next best actions in a contact center.

Explain how adaptive models can predict customer behavior.

Describe the use case for cross-sell on the web.

Explain the purpose of key configurations in Next-Best-Action Designer.

Appliquez ce que vous avez appris dans le Défi suivant :

Exploring cross-sell on the web v9

Disponible dans la mission suivante :

Pega Customer Decision Hub Foundation v9

Rubriques

Next-Best-Action in a contact center

10 mins

Next-Best-Action on digital

10 mins

Quiz du module

5 mins