Pega Cloud subscription terms
With a Pega Cloud® subscription, you receive a fully managed platform that runs Pega software in an as-a-service model, complete with additional cloud services to enhance your experience with Pega solutions. Managed by the Pega Cloud team, your subscription provides you with:
- Global and regional support for 24/7 operations, security, and monitoring.
- Simplified operations so that you can avoid the complexities of managing your own Pega ecosystem.
- Rapid deployment, which enables you to get started quickly and realize the value of Pega solutions more rapidly.
Information about your subscription
The following table provides essential information on various aspects of your subscription, including deployment regions, service operations, connectivity options, service level agreements, incident response, and more. Each section includes descriptions and links to further resources to help you better understand your Pega Cloud subscription.
| Item | Description | Links |
|---|---|---|
| Deployment regions for Pega Cloud | Deployment Regions list the cloud service locations that are available to you, including the region you selected as identified in your contract. | For more information, see Deployment regions for Pega Cloud. |
| Service operations and support | Service operations and support describes the maintenance, monitoring, support, and security locations and services. Pega Support describes the support services, and Self-Service describes the self-service support features that are available to Pega Cloud subscribers. | For more information, see Service operations and support for Pega Cloud. |
| Service connectivity | Several connectivity options are available to connect to Pega Cloud, as well as integration service features that you might use to integrate Pega with other third-party or homegrown systems. | For more information, see Service connectivity for Pega Cloud. |
| Service-Level Agreement | The scheduled availability for Production environments. | For more information, see Service-Level Agreement for Pega Cloud. |
| Incident response and management | Incident management describes how the Pega Cloud team responds to and resolves incidents that affect the Pega Cloud network and client environments. | For more information, see Incident response and management for Pega Cloud. |
| Change management | To protect client environments, all changes are planned, reviewed, and tested before implementation, and then validated after implementation. |
For more information, see Change management for Pega Cloud. |
|
Data durability, data restoration, and Disaster Recovery |
Pega Cloud production provides various levels of backup and redundancy for client Environment(s), Decision Data Storage, and Cloud Data Storage, to work to help provide recovery of environments in the event of service disruption or failure. | For more information, see Data durability, data restoration, and Disaster Recovery. |
| Security standards | The Pega Cloud team provides various security controls (technical and organizational, physical and environmental, network and infrastructure, and others) for your Pega Cloud environments. | For more information, see Security standards for Pega Cloud. |
| Client data responsibilities | The security responsibilities that you assume for Pega Cloud environments, including privacy and security controls, and data responsibilities. | For more information, see Client data responsibilities Pega Cloud. |
| Layered distributed denial of service protection (DDoS) | The layered distributed protection in Pega Cloud provides counterstrategies to help protect against DDoS attacks. DDoS protection is a responsibility not only for Pega Cloud but also for you. | For more information, see Layered distributed denial of service protection in Pega Cloud. |
| Planning for the end of the subscription term | Your options as the end of the term of your subscription approaches. | For more information, see Planning for end of Pega Cloud subscription term. |
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