Management of data in Pega Cloud

Pega provisions Cloud Data Storage based on your subscription contract. As you use Pega applications in Pega Cloud, your storage fills with cases and other data. Pega monitors your storage usage and notifies you at key thresholds:

• 75% Usage: Receive a notification to take immediate action, such as archiving and purging data.
• 90% Usage: Pega automatically adds storage to prevent issues, and this new level becomes your standard entitlement, which is billed accordingly.

To avoid additional storage costs, manage your storage consumption proactively. Consider the following strategies for effective data storage management:

1. Monitor Data Storage: Use Pega Diagnostic Center (PDC) to track your data storage consumption and manage database tables and indexes effectively. For more information on investigating issues and optimizing your Pega Cloud Data Storage, see Database metrics in Pega Diagnostic Center.
2. Review Storage Regularly: Regularly check the total amount of storage consumed using My Pega Cloud (MPC). MPC Reports the total amount of storage used, including data stored in the database, temporary files, and database logs. To view metrics, click View details on the My Environments tile and select the environment to review. For more information, see the Reviewing environment status and database details section in  Setting up your Pega Cloud environments.
3. Implement Archiving and Retention Policies: Move data to Pega Cloud File Storage, a cost-effective solution for long-term storage, and use Case Archival features to purge unused data. For information on the tools available to you to manage your Pega Cloud database, such as Query Runner, Query Inspector, and Schema tools, see Pega Platform database tools.

Effective data management in Pega Cloud involves monitoring storage usage, implementing archiving and retention policies, and regularly reviewing database metrics. By following these strategies, you can optimize storage consumption, avoid additional costs, and ensure smooth operations.

As part of the sales process, you define your Pega Cloud support contact roles at your company. The contacts with these roles work with the Pega Support team for issues with your Pega Cloud. 

Each of your organizational contacts must have already created an account for themselves on Pega Community before they can be designated as a contact. If you have licensed one or more Pega Cloud services environments, determine which people are going to become contacts, and verify that they have each created their own account on the Pega Community.

Your organization must designate these contacts as part of your adherence to Pega Cloud Security best practices. Only the authorized contacts are allowed to approve changes to your cloud environment or receive alerts and other information.

For information about what each role grants, see Understanding Support user roles.

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