Support for Pega Cloud
Pega offers multiple channels to support you on Pega Cloud, such as self-support content, integrated portals that help you manage your applications on Pega Cloud effectively, as well as the Pega Support team, which provides 24x7 global support to respond to your change requests and any incidents that affect your applications.
Self-support content
Pega Documentation provides authorized content that is vetted by Pega subject matter experts, and can help you resolve problems and answer your questions about using Pega products.
To guide you through key enablement, Journeys offer an interactive way to navigate documentation step by step. Journeys help guide you through migration, initial set up and other common development tasks:
For more information, see Cloud Service Journeys, Documentation Journeys, and Navigating Journey maps.
If you need more information or additional help to resolve an issue, you can visit the Pega Support Center to ask questions, browse for information about known issues, or view solutions for issues that have already been resolved.
For detailed information about how to get support, the Pega Support Center provides the following resources:
For information about the status of Pega Cloud environments, by region, see the Pega Global Status page.
My Support Portal
My Support Portal (MSP) enables licensed clients to report incidents or request changes to their Pega Cloud environments. You can also use the portal to track the progress of any tickets that you raise.
MSP also provides access to the MSP Buddy, which brings the power of Pega GenAI Knowledge Buddy™ to Pega-specific content.
To create tickets on MSP, you must have the General Support Access user role.
For more information, see the following resources:
Diagnosing your applications
Pega Cloud includes the Pega Diagnostic Center (PDC) and My Pega Cloud tools, with which you can perform self-support activities.
For more information, see Pega Diagnostic Center introduction or Self-service in Pega Cloud.
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If you are having problems with your training, please review the Pega Academy Support FAQs.
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